Experience the Difference
The ECXO (European Customer Experience Organisation) seeks to bring together leaders and organisations, operating in Europe and beyond. The ambition is for these progress types to share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience standards and develop the European approach for Customer Experience.In this podcast series we meet the founder, the ambassadors and the members of the ECXO. We hear their stories through CX and their views on the importance in recognising and celebrating the cultural difference of CX across Europe. Cover image by Nataliya Vaitkevich from Pexels
Episodes
10 episodes
ECXO - Experience the Difference - Nicolette Wuring - Cultivating the right environment for CX
Nicolette Wuring casts a formidable figure on the European CX landscape. She has led CX teams both sides of the Atlantic and is spearheading the EXCO as part of the executive team. The years of practice both clientside and as a consultant have ...
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Season 1
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Episode 10
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29:02
Experience the Difference - Irina Mostovaya - How to succeed with B2B CX
The ECXO aims to bring you expert voices from across Europe, sharing their stories to inform and inspire others facing similar challenges. In this episode we look at how to succeed with B2B CX. With present experience in manufacturing as well a...
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Season 1
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Episode 9
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23:53
ECXO - Experience the Difference - Measuring Emotional Drivers - Anne-Laure de Broissia
In the ‘Experience the Difference’ podcast series from the European Customer Experience Organisation, we bring emerging talent to the spotlight, as well as share views from established thinkers. Recognising the importance of diversity in CX, we...
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Season 1
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Episode 8
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24:18
ECXO - Experience the Difference - Danny Peters - The Power of Customer Journey
Danny Peters is the co-founder and CEO of MilkyMap. He has spent his career rocketing to where he is now with a fundamental truth driving him; customer journey mapping is limited without a management structure to drive insights through to deliv...
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Season 1
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Episode 7
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26:22
ECXO - Experience the Difference - Agneiszka Sulicka-Faverey - The importance of clear job profiles in CX
In this episode, Agneiszka Sulicka-Faverey shares her views on the growing confusion created across customer experience through poor role profile and job title labelling. As a CX practitioner with many years of experience for organisations in P...
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Season 1
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Episode 6
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16:04
ECXO - Experience the Difference - Kari Korkiakoski - There is no such thing as a digital experience
Finland may not be the first country you think of when you consider Customer Experience. But why not? The dynamics of a nation can often accelerate the importance of CX as part of the buying criteria. Kari, has been practising CX in service of ...
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Season 1
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Episode 5
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15:54
ECXO - Experience the Difference - Federico Cesconi - The Democratisation of Customer Intelligence
In the latest episode of Experience the Difference, the ECXO’s podcast we speak with Federico Cesconi, a recognised leader in customer intelligence. As the CEO and Founder of AI powered CXM solution, Sandsiv, Federico has established his reputa...
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Season 1
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Episode 4
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26:15
ECXO - Experience the Difference - Ladislau Batahla - The Human Impact of Digitisation
In discussion with global CX consultant, Ladislau Batahla, EXCO podcast host Christopher Brooks explores the impact the race to digitising the customer experience has on the employees involved. Originating from Portugal, Ladislau’s internationa...
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Season 1
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Episode 3
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23:41
ECXO - Experience the Difference - Kirsti Laasio - 'Shifting' to becoming a customer led company
At the ECXO we progress the importance of context, country and culture in customer experience. The one size fits all model is outdated in Europe, as local adaptions are required by country. This makes for a fascinating and diverse learning in c...
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Season 1
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Episode 2
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19:51
ECXO - Experience the Difference - Thomas Wieberneit - Content in CX
Thomas Wieberneit has travelled extensively; by geography, industry and roles in CX. This vantage point has allowed him to observe that there is no ‘one size fits all’ in CX. In fact, the experience isn’t even the organisations to own, as he pu...
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Season 1
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Episode 1
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17:52
